March 26, 2012
SNap(R) Group
New Podcast in TalkingQualityThe Agency for Healthcare Research and Quality announces a new TalkingQuality podcast: Tips on Making Quality Reports User-Centered. In this podcast, Jeanne McGee from McGee and Evers Consulting shares advice from a comprehensive guide she developed for the Centers for Medicare & Medicaid Services on plain language writing, graphic design, and using feedback from readers. Access this podcast on the TalkingQuality Web site at https://www.talkingquality.ahrq.gov/content/resources/Podcasts_and_Webinar.aspx. Check out other podcasts:- The Effects of Out-of-Pocket Costs on Enrollees' Experiences With Health Plans: Implications for Consumer Reporting (Audio): Ted von Glahn from the Pacific Business Group on Health discusses the factors underlying differences in the CAHPS "rating of care" measure for PPOs and HMOs and the implications for reporting survey results across different types of health plans.
- Use of "Roll-ups" to Report CAHPS Survey Results and Other Quality Measures (Audio): Marc Elliott and David Kanouse from RAND talk about the use of composites measures and "roll-up" scores to summarize a health care organization's performance within and across domains of quality, including patient experience.
- How Social Media Can Draw Visitors to a Quality Report (Audio): Barbara Lambiaso and Lauren Piccolo from Massachusetts Health Quality Partners (MHQP) talk about how MHQP uses social media to promote awareness and use of comparative quality reports.
- Rating the Raters: How the Informed Patient Institute Assesses Health Care Quality Reports (Audio): Carol Cronin from the Informed Patient Institute (IPI) talks about how the IPI assesses and grades comparative reports on health care quality.
- Branding Your Quality Report (Audio): Lisa Mason from the Greater Detroit Area Health Council provides helpful advice on using branding to build awareness and create an identity for your quality report.
- Tour the TalkingQuality Site (Video): This video podcast provides an overview of the TalkingQuality site and highlights features that are likely to be of interest to sponsors of public reports on health care quality.
Comments or questions: Please contact us at talkingquality@ahrq.gov. Visit TalkingQuality at https://www.talkingquality.ahrq.gov/. |
